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Order Processing, Shipping, & Coupon Exclusions
Coupons & Special Offers
Coupon codes, discounts, and
promotions are not applicable to engraving, gift wrapping, personalized
note cards, or shipping charges.
Coupon codes, discounts, and
promotions are not applicable to the following items: 400, 400CL, AG7,
AG7-50LE, AG7-LE, AG7-45LE, and Breast Cancer Donation.
Coupon codes, discounts, and promotions may not be combined.
Fisher Space Pen does not honor claims/specials/discounts/sales/codes
made by other coupon websites or any other website on the internet.
Any offers on www.spacepen.com may be withdrawn at any time.
We are not obligated to provide any specials or bonus products offered due to a typographical error.
Shipping & Processing Times
- Delivery, service, and money back guarantees have been suspended by USPS, FedEx, and UPS.
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Fisher Space Pen cannot guarantee delivery of any package by a specific date, nor will Fisher Space Pen issue refunds for late deliveries.
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Shipping options apply to business days only.
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Shipping option times start the day after the item ships.
Example: An order shipped via 2-Day shipping on a Monday should be delivered on Wednesday.
- Fisher Space Pen has no control of order delivery once it leaves our factory.
Once your order has shipped, please use your provided tracking
number and contact the carrier should you have any questions concerning
delivery.
- Fisher Space Pen assumes no responsibility for loss or theft of packages.
- Please check your shipping address for accuracy. Packages returned to Fisher Space Pen due to shipping address error(s) will incur a minimum $5.95 shipping charge for reshipment.
Returns and Exchanges
All Fisher Space Pens are covered by a lifetime guarantee against manufacturing defects.
For more information about our lifetime guarantee, please visit Fisher Space Pen Lifetime Guarantee.
Fisher Space Pen does not offer returns, refunds, exchanges, or trades.
All sales are final.
Changes to Orders
Once
you have submitted your order we are unable to make any adjustments,
edits, additions, deletions, or other changes to the order. If a change
is needed your order will be canceled and you will need to place a new
order.
Cancellations
Orders may be canceled if your product has not been engraved, or if your order has not shipped.
Please contact weborders@spacepen.com should you need to cancel.
Military & Diplomatic Orders
Transit times to Military APO/FPO/DPO will vary depending on operational
conditions and the unit of the addressee. Get more information on MPO
transit times here.
Alaska, Hawaii & Puerto Rico Orders
The timeliness of service to destinations outside the contiguous US may
be affected by the limited availability of transportation. The general
time standard is typically 2-9 days in the 48 contiguous states; please
allow extra time for delivery to AK, HI, PR, and other US Territories.
Ship Notice & Tracking Number
A tracking number will be provided within your shipping notification email.
Please use the links below to
contact your carrier for more information concerning your expected
delivery. You will need your tracking number which can be found in your
shipping notification email.
• USPS - Contact Us
International Orders
Sales Tax
Appropriate sales tax will be charged according to applicable state laws.
Receipt
A packing list is included with your order, but you may want to print your confirmation email.
Questions
Please email us anytime at weborders@spacepen.com,
or call our Consumer Service Department at 702-293-3011, Monday – Friday, 7am – 4pm (PST).
If contacting us about your order, please have your 6-digit confirmation order number ready.
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